Thoughtful, friendly, thorough and great work! I was referred here by a friend and I would never go anywhere else! When I was stuck in Canada because of transmission trouble, I called John's Auto and they walked me through what to expect, how much it should cost, and they even emailed me additional information - that's customer service! The amount of time they spent on me even though I would not be going to them for the service shows a level of professionalism and thoughtfulness I have only seen from family. And that's exactly what I have come to think of them as - family.